Message 10 of If you have a question create a new topic by clicking here and select the appropriate board. Item is used and may have scuffs, scratches or signs of wear. I disclaim all warranties including any warranties that may be implied by law. Also, we do not have a price matching policy. Scroll down to Related settings , then click Programs and Features. We are not always familiar with the use of each item.

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There are probably more numbers than just G62 on the bottom of the notebook. If c UpperFilters value is also listed, select UpperFilters in the right side of the window and press the Delete key. Click FileExporttype a filename that is easy for you to remember, and click Save. If Windows recognizes the drive, you are finished.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support

If the drive test fails, the drive needs to be replaced or the computer needs to be serviced. In Windows, search for and open Find and Fix Problems. The device should reinstall on restart. This website is using cookies. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows. Windows checks for problems. All HP Drives are compatible with the following formats.


Solvusoft: Microsoft Gold Certified Company

The software results page for your computer displays with the operating system selected. Use the steps in Software for burning discs does not recognize the drive to make h disc burning software detect the drive. Wait until the computer fully shuts down, then disconnect the power cord from gom computer.

Message 7 of Use the HP recovery process to install the original drivers and software that came with your computer. If you have a question create a new topic by clicking here and select the appropriate board.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8)

Message 1 of Message 6 of Pulled from a working unit. In Windows, search for and open Device Manager. Resetting the BIOS might also resolve this problem.

To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using:. As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.


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Information and links in this thread may no longer be available or relevant. Drives are tested and it is pulls from HP Machines. Use the following steps to reinstall the drive in Device Manager yp to determine if Windows is able to recognize the drive. In Windows, search for and open regedit.

We have many more parts available! All of our used parts are tested in working computers before they are listed here for sale. There is one other number I didn’t mention that is under a bar code, on the sticker g662 the bottom of the laptop.

Then complete the following steps. If a Let’s identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. HP part number